Help Center
930k Frequently Asked Questions
From opening an account to withdrawals, bonuses, games and safe play — find detailed answers to everything right here.
Welcome to 930k. This FAQ page has been created to give players in Bangladesh direct and clear answers to the most common questions. Below, more than 20 questions are organised across five sections — opening an account, depositing money via bKash or Nagad, rules for slots or cricket betting, bonus terms and responsible gaming practices. If you cannot find an answer to your question here, our 24/7 Bengali live chat support is always ready to help.
Group 01
Account and Registration
Opening an account at 930k is simple. Go to the 930k Login page and fill in your mobile number, password and the required details. Once registration is complete you can log in immediately and claim a 150% welcome bonus on your first deposit.
No. Each person is allowed only one account at 930k. Attempting to open multiple accounts using the same device, IP address or payment method may result in those accounts being suspended and any bonuses being cancelled.
Use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number. Enter the code and set a new password. If you have any trouble, contact us via live chat — we are available 24/7.
Yes. 930k is for players aged 21 and above only. Age must be confirmed during account registration. Registration by minors is strictly prohibited and no exceptions are made.
Identity verification may be required when you submit a withdrawal request. Uploading a photo of your national ID card or passport is all that is needed to complete verification. This is done to keep your account secure and to prevent fraudulent activity.
Group 02
Deposits and Withdrawals
When you deposit to 930k via bKash, the funds are generally added to your gaming wallet instantly. If there is any delay, wait a few minutes and then contact live chat with your payment reference number.
The minimum deposit amount at 930k is ৳100 for all methods. The minimum withdrawal amount is ৳500. The same limits apply for bKash, Nagad, Rocket and Upay.
Withdrawals from 930k to Nagad are generally completed within 1 hour. Providing the fastest possible withdrawal experience is our policy. Even during busy periods we aim to process withdrawals within this timeframe.
930k does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges — please check with them directly.
Yes, both Rocket and Upay are supported payment methods at 930k. Deposits and withdrawals can be made using all four methods alongside bKash and Nagad. The minimum deposit is ৳100 and the minimum withdrawal is ৳500.
Group 03
Games and Rules
Go to the cricket section of 930k and select an ongoing or upcoming BPL match. You can bet on various markets including match winner, toss and top run scorer. Odds are set for each bet — the higher the odds, the greater the potential payout.
In the live casino, real dealers run the games via video streaming. 930k offers games from leading providers such as Evolution Gaming and Ezugi. You can place bets in real time and communicate with the dealer through the chat.
RTP stands for Return to Player — the average percentage of all wagered money that is paid back to players over the long term. It is not a guarantee but a statistical average. Games with a higher RTP generally tend to be more favourable to players over the long run.
Yes. 930k is fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone — no separate app download is needed. Slots, live casino, fishing games and cricket betting all run smoothly on mobile.
930k uses software only from accredited and trusted game providers such as PG Soft, Pragmatic Play, JILI, Spribe and Evolution Gaming. These providers use Random Number Generator (RNG) technology, which keeps game outcomes completely random and fair.
Aviator is a crash game by Spribe. When the game starts, a plane takes off and a multiplier begins to rise. You must cash out before the plane crashes. The longer you wait to cash out, the higher the multiplier — but the risk also increases.
Group 04
Bonuses and Promotions
When you open a new account and make your first deposit, a 150% welcome bonus is added automatically — up to a maximum of ৳8,000. This means if you deposit ৳1,000 you can start with ৳2,500 in total. The bonus will be credited to your wallet automatically.
A wagering requirement is the multiplier that tells you how many times you must place bets before you can withdraw a bonus. The wagering requirement on 930k's welcome bonus is just 15x — once you have wagered 15 times the bonus amount, you can withdraw it.
930k's VIP program has three tiers — Bronze, Silver and Gold. Your tier is upgraded based on your activity through regular play. Cashback of up to 0.3% per week is available at Bronze, up to 0.7% at Silver and up to 1.0% at Gold.
Bonuses are generally usable on most games at 930k. However, some games may contribute less towards the bonus wagering requirement. Read the bonus terms and conditions for the latest information or ask via live chat.
Yes. 930k runs special promotions regularly — extra bonuses and special odds are available during occasions such as Eid, the BPL season, the T20 World Cup and IPL. Check the promotions page or ask via live chat to see the latest offers.
Group 05
Security and Responsible Gaming
Yes. 930k uses SSL encryption technology to keep your personal and financial information secure. Your data is not sold or shared with third parties. You can find full details in our privacy policy.
Yes. If you feel you need a break, let the 930k support team know — we will help you deactivate your account temporarily or permanently. Responsible gaming is our highest priority.
If you feel that gaming is having a negative impact on your life, please visit 930k's responsible gaming page. For professional support, speak to a family member or someone you trust. We will help you set limits on your account or deactivate it.
Change your password immediately and contact 930k via live chat. Our security team will review your account and lock it temporarily if necessary. You can also reach us by email at [email protected].
Yes. 930k provides responsible gaming tools through which you can set daily, weekly or monthly deposit limits. Contact the support team to set these limits. Once set, they take effect immediately.
Still have questions?
Our support team is by your side in Bengali 24/7. Join the live chat or send us an email — we will reply as quickly as possible.
24/7
Bengali Support
<1 Hour
Withdrawal Time
৳100
Minimum Deposit
150%
Welcome Bonus
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Get instant help in Bengali 24 hours a day, 7 days a week. Live chat is the fastest way to reach us for any question or issue.
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For detailed issues or to send documents, email us at [email protected]. We will do our best to respond as quickly as possible.